Not having enough committed customers

Discussion in 'Business Operations' started by longislandlawn, Nov 15, 2012.

  1. longislandlawn

    longislandlawn LawnSite Member
    Posts: 134

    Why is it that I am not having enough committed customers from year to year, they use me for one year , and never hear from them again. Even though they are very happy with my work. I talk to other guys in my area who have had customers for 20+ years. Why not me.
  2. thomas.creation

    thomas.creation LawnSite Member
    Posts: 43

    Price maybe? are there a bunch of low ball guys in your area?
  3. NC Greenscaper

    NC Greenscaper LawnSite Senior Member
    Posts: 446

    If they are happy with you why aren't still your customers. I don't follow this. Do you do maintenance? If so do they fire you, do you stop coming and wait for them to call or what? All my cutting only maintenance customers will have their services resummed automatically when grass resumes growing. Full service customers continue to pay and recieve services all winter.
  4. 32vld

    32vld LawnSite Gold Member
    Posts: 3,984

    How much is your minimum charge to mow?

    How much do you charge to mow a 1/4 acre/11,000 sf?

    How have you gotten your customers?

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