So I have a situation. We have 4 trucks plus me and have added a truck to our fert division each year for the last 4 years. I see no reason why we can't keep doing that for the next 10 years if we really want. I don't think I really want that. Right now, I feel that we can really do a good job with our accounts, and give really prompt and expert service. We have really great techs, and it shows. Could we hire 10 more really great techs? I'm not sure, but I kind of doubt it. We need to make a big jump this year to fill out our 4th truck but I am kind of leaning toward not advertising next year and just start raising prices and weeding out customers I don't want and just stay the same size. I am not convinced we can have the same quality of service with 15 techs as we can with 4-5. We have really been working hard in the past few years on our systems and automating everything possible and making standard procedures for everything so we can treat our customers as consistently as possible and not let anything fall through the cracks. I am sure if we kept growing, our cancellation rate would increase as well. We were at 11.7% last year and it has steadily been going down the past few years. I think we can get to single didgets - right now we have been growing fast and end up picking up customers that we know are not "keepers" and that artificially inflates our cancellation rate. Does anyone have any input on this? Are there companies out there with 10-15 techs with good cancellation rates? good employees? few problems? Examples please.