# of clients lost because of increased price this season?

Discussion in 'Lawn Mowing' started by tinman, Mar 1, 2005.

  1. tinman

    tinman LawnSite Bronze Member
    from ga
    Posts: 1,348

    2 so far here. Does not matter, as it had to be done....BTW it was only a small increase on these 2. Did all mine on a case by case basis.
  2. Jpocket

    Jpocket LawnSite Silver Member
    Posts: 2,278

    Im only raising a couple this year shouldn't be too bad
  3. DennisF

    DennisF LawnSite Bronze Member
    from Florida
    Posts: 1,381

    I raised all accounts by $1.50 per week to cover increased cost of gas, maintenance and insurance. Have not lost any accounts. Only 2 customers complained.
  4. grassyfras

    grassyfras LawnSite Bronze Member
    Posts: 1,472

    I lost one commercial but they still owe me money. letters got to peoples homes today saying call to cancel only or for more services. Raised most people 7-12 dollars a month.
  5. rodfather

    rodfather LawnSite Fanatic
    Posts: 9,501

    I don't care how many I lose this year due to a price increase. Less number of customers with more $$$ is ok with me.
  6. Mark McC

    Mark McC LawnSite Bronze Member
    Posts: 1,565

    How did you present the increase? By mail, on the phone or in person? How did you explain the increase?
  7. lawn_pro

    lawn_pro LawnSite Senior Member
    Posts: 284

    raised the price on 80 accounts by 10%, lost 2......so far...
  8. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    most 3%, some as much as 15%-lost none.
  9. tinman

    tinman LawnSite Bronze Member
    from ga
    Posts: 1,348

    By Phone....reason - mainly fuel costs.
  10. Precision

    Precision LawnSite Silver Member
    Posts: 2,995

    Waiting till anniversary dates. makes it easier for retention since that will be in early to mid season.

    Only one I have raised so far went from 165 to 235 monthly. Was honoring an old contract (over the winter) Now that spring is here he gets the new (my) price. Forewarned, but we will see if he cancels after the first new invoice.

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