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OK PRO'S...Riddle me this...

Discussion in 'Irrigation' started by CAPT Stream Rotar, Apr 27, 2007.

  1. CAPT Stream Rotar

    CAPT Stream Rotar LawnSite Fanatic
    Posts: 5,911

    im a pup yes...i dont know everything about irrigation yes..

    I enjoy this site and am in the process of sucking manna out of all the archives..so I have my Poly pipe installing down pat...wiring simple no problemo..

    I was wondering what is the best way to talk to homeowners..

    How do i explain Static pressure,GPM,working pressure,basic hydraulics to a Homeowner with out blowing their top off......

    they try to ask me well lets just add a few more sprinkler heads I explain we cant cause our gallons are well exceded...I could bump down Nozzles and up times but that is cheesebagging....and wasting water....I suppose im asking how do i explain the basics to a CustHOME owner?
  2. Wet_Boots

    Wet_Boots LawnSite Fanatic
    Posts: 47,673

    Probably in a different manner than you've been demonstrating on this forum... :p
  3. CAPT Stream Rotar

    CAPT Stream Rotar LawnSite Fanatic
    Posts: 5,911

    That is clearly obvious...but i approached this fourm with the wrong attitude...I thought all could take a joke, liked having fun...But it seems like having fun to you all is taking Flows in peoples basments on a sat>sunday....

    I approach making $$ in a entirely different manner...
    Just a question.....a simple "no I choose not to help you will suffice".....

    thanks WB anyone else?
  4. Dirty Water

    Dirty Water LawnSite Fanatic
    Posts: 6,799

    Its pretty simple to explain. Try an analogy.

    Adding another sprinkler to a line that is already using all available GPM, and there isn't enough pressure to nozzle down and still get good coverage is like writing a bad check, you can do it, but you don't have any money (water) to back it up.
  5. irrig8r

    irrig8r LawnSite Platinum Member
    Posts: 4,535

    If you KNOW your subject and you know how to talk to people it should come easy.

    Don't try to baffle 'em with BS...

    Don't try to dazzle 'em with your brilliance either...

    Don't talk down to them, but BE the expert and KNOW what you're talking about... Don't PRETEND to be the expert when you're not...

    Don't laugh at their weird notions of what's going wrong when you go out to troubleshoot their system...

    Don't tell dumb jokes...

    Don't fake it... and never argue with the customer...

    Don't sell 'em on something they don't need...

    Your reputation will follow you around, whatever you make it...


    Just to simplify.... what they're buying from you is a the assurance of a green/ landscape, NOT pipe, valves and heads.

    Most homeowners want some idea that you picked out the best equipment to do the job, and that it will get done... And that you'll back up your work with some kind of guarantee...

    Unless they're engineeers, most of them don't care about the nuts and bolts..

    You may be INTO what you do and how you do it and why, and want to tell them all about it. But most would rather you just get it done and charge whatever they consider to be a fair price...
  6. CAPT Stream Rotar

    CAPT Stream Rotar LawnSite Fanatic
    Posts: 5,911

    BANG POW...

    very thats the awnser i was looking for...

    so its like ordering a pizza delivery.....when the pizza dude shows up on your door step and you 12 dollars short, you dont get food......

    obv i would toss in some fancy words i learned in college......

    Thanks DW
  7. CAPT Stream Rotar

    CAPT Stream Rotar LawnSite Fanatic
    Posts: 5,911

    If my boss could type faster than 2 words a min..you both would get along great on this Message board....
  8. bicmudpuppy

    bicmudpuppy LawnSite Silver Member
    Posts: 2,781

    Might be why he is the boss and............well, boots said it better already
  9. PurpHaze

    PurpHaze LawnSite Fanatic
    Posts: 5,496

    You have to use a LOT of spit to polish up someone/something that has little panache.
  10. sheshovel

    sheshovel LawnSite Fanatic
    Posts: 5,112

    Right, don't try to explain in detail, you will lose their interest quickly. When the ask why, just say, because you haven't got enough water pressure to run them.
    Simple as that. Not so much the pizza thing, more like if your heart can't pump enough blood to keep your blood pressure up ya start to die. If you don't have enough pressure to add more heads, and you add them anyway, all the sprinklers will start to die.

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