Sent a e-mail of cancelation to a long time customer yesterday because as of May of last year, it has become too difficult to collect payment from him. I would send an invoice and after 15 days, send late notices at least once to three times before I see any payment. We do a bunch of his neighbors all around his home and I havent seen him at home in a while. Well this morning I get a reply from him saying that he is sorry, that he has been in and out of the hospital and hasnt kept up with his bills very well, if theres a balance, he will send it rite in and thanked me for my help. Well, what do u think. Should I give this guy another chance? Should I make him prepay? or should I just cut him loose.