One goes our way (hopefully)

Discussion in 'Lawn Mowing' started by rain man, Apr 27, 2010.

  1. rain man

    rain man LawnSite Silver Member
    Posts: 2,794

    We have a guy in a neighborhood we work in that cut our customer's grass without permission. Customer called us thinking that we cut it and that they were not happy with the quality this time. We explained that their appointment is not until later in the week. Anyway, they believe they see the guy a few houses down. Said they wouldn't pay him a cent. I am guessing he will knock on their door for payment before he goes home.

    Usually things like this mean we are fixing to loose a job to someone who is cheaper. Perhaps this one will go in our direction. We will of course go out on the scheduled day and do what it takes to make the customer happy. Feels good when one goes your way for a change.
     
  2. Hoy landscaping

    Hoy landscaping LawnSite Senior Member
    Posts: 836

    thats good to hear! theres a slap in the face for lowballers
     
  3. topsites

    topsites LawnSite Fanatic
    Posts: 21,654

    Yup, THIS is the reason WHY we should ALWAYS concentrate on doing a really good job!

    Best way to keep a customer, same thing happened to me last year, and it looked like such
    total crap that I had only minor problems keeping the account.
    As in they were not entirely happy with my services either but a few adjustments took care of that,
    nothing like maintaining a good looking lawn to help turn that in one's favor.
     
    Last edited: Apr 27, 2010

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