A customer sends in their September payment, and includes a note. It says: Please discontinue cutting the property in PA for this year. (They live in West Virginia). So you get a call from your wife or secretary telling you to not cut the property anymore. However, you had that lawn on the schedule for today. Would you cut it one last time, even though you got the message not to cut it before you arrived at that customer's property? Be honest, this is not a test, just throwing out a conversation.