one more time, 6 month guarentee....

Discussion in 'Landscape Architecture and Design' started by bobbygedd, Aug 6, 2003.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    installed a bunch of shrubbry last sept. i pass the site every now and then, as of 3 weeks ago everything looked great. now client called yesterday, said a few of them "are not looking so great". 10 months has passed, and what ive found is, sometimes people think u will replace them , forever. we include water instructions and written guarentee with our installs. advice?
     
  2. Doc Pete

    Doc Pete LawnSite Gold Member
    Posts: 3,469

    Bobbo,
    You named it. you gave instructions... the stuff is now out of warrentte, just like a "car battery"....
    Go get'em tiger;)
     
  3. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    well, sometimes things die, "just because", its not anybodys fault. and they get pissy when u tell them the warrenty expired, and u will replace them, but u will charge them. i had a different client call and tell me that 3 plants i put in over 2 yrs ago were lookin a little shabby, they "needed to be replaced". when i said ok, let me figure out the price, ill let u know, they were like, o, u r gonna charge me? 4 get it! now, im sure thats the end of that client, and any referels from them. how do u win? without giving out free things. i try to sell them maint after the install, but they wont bite. then, when the stuff doesnt look so great, they complain. i can only guarentee that the plants will LIVE, for 6 months, i cant guarentee that they will thrive if u dont feed them properly,trim and prune at the right time of year, keep the beds weeded etc, u know.
     
  4. drobson

    drobson LawnSite Member
    Posts: 237

    Not much you can do, people don't understand the difference between a warranty and a guarantee.

    When something is under warranty, misuse or abuse is not covered, but it would be under a guarantee.

    I try to explain to poeple that it's like a product that is warranteed by the manufacturer, but only for defects, not for normal wear and tear or improper maintenance. Which would be considered abuse.
     

Share This Page