Organization is my biggest problem... I have done everything that I thought would help, and nothing makes it easier for me... I have 100's of clients, many programed to the cell phone and email address. BUT, I get calls for constant maintenance, installation, one time jobs, repairs, repairs under my guarantee, and consultation/design/& estimation. Then, I'm stuck making plans to meet with the clients with the larger jobs 2 or 3 times before the job closes. Gopher is great for my continuing accounts, but it does not organize my appointments or change days if I have a full day scheduled. It doesn't remind me to call clients if they will be early or late until the service date is late; it simply just doesn't include easy adjustments to several accounts. I am really in need of spending the fall and winter to redo what I'm doing in better order. I feel that I should have a file on each customer and update it weekly, but I'm unsure how to easily do this, or if it is even necessary; also don't know what information I should include in each clients file... Does anyone do this? I'm looking for input from everyone reading this. What do you do to keep your business organized, and keep stacks of papers from piling up on your desks? I have 3 desks in my office filled with books and papers almost all the time, and it is really getting to me. -tracking emails -tracking phone call logs -service schedules (use Gopher currently) -tons of designs and proposals floating around -etc... I have 2 white boards that I change often to change appointment times and such, but it would be easier if all appointments could be recorded separately on the computer. I've thought of maybe making another route on Gopher for appointments, but I also want a solid paper trail of everyone for when the computers don't work right.