Not sure that I would agree with that...maybe on the exmark stuff....but I have visited them twice during the WINTER looking for better deals on mowers. This year when I was there they had the Big Dog mowers made by Hustler/Excel at a higher price than what I could pick up a Hustler at other dealers, they were not willing to come to more realistic prices. They do not seem to get to fired up about getting right over to help you either the couple of times I have been there. Since they carry Shini I went to price some parts for my eb630, the guy behind the counter acted like I was asking him to pull his toenails when I was asking for the price of parts. I understand that a back pack pad and some other simple things are not going to help him make record breaking sales...but hell money is mony. Sounds like you have had a difference experience with them?