outa character

Discussion in 'Pesticide & Herbicide Application' started by jbturf, Jun 8, 2008.

  1. jbturf

    jbturf LawnSite Bronze Member
    Posts: 1,433

    very good customer, of 3 years now, uses all my recommended
    svc for three properties(4 acres) and prepays in full no less--
    nice guy, nice properties, fully irrigated etc...
    theres a local landscape co that does the mowing/irrigation/trees/mulch etc
    im not happy with the lancscape co, they perform sloppy work,
    dont return my phone calls, leave loose ends etc..

    so im treating his property sat, and see a sprinkler fountaining
    when i show up, start chatting w/ customer- to inform him, aparently
    the mowers broke two heads off that were stuck up and left them.
    -so customer starts telling me how unhappy he is with his landscaper,
    listing off this and that-- and i agree and decide to put in my 2cents.
    now ive kept my mouth shut until this time, about these short comings-
    but now i feel like i was nearly bad mouthing this landscaper.

    that was certainly not my intention, i know the customer
    pays a fortune for these svc's and isnt getting what he pays for.
    and his property is suffering

    should i apolagize?, did i overstep my boundries?
    would you say anything?
    should i have opened my mouth sooner?
  2. heritage

    heritage LawnSite Bronze Member
    Posts: 1,268

    You just said what is true. That is OK.

    Shoddy work IS just that...Shoddy.

    Let your Client handle it.....They will be GONE soon.

  3. greendoctor

    greendoctor LawnSite Fanatic
    Posts: 9,064

    If the "landscaper" or maintenance person is doing things for all to see that will have an adverse effect on the health or quality of the landscape, I say something. No, I do not shut up about it until it is followed up on. I am in a position where if the lawn looks bad, the professional applicator is blamed. Sloppy mowing, trim jobs where the shrubs are butchered or even careless damage to the irrigation system all become my business. I do not consider it bad mouthing if I do not have to make anything up. If the "landscaper" does not want to look bad, he ought to do do better work. I am not impressed by people setting speed records for mowing a lawn. With my clientele, that kind of stunt gets you thrown out. Needless to say, I do have an adversarial relationship with many "landscapers" because of their low class install work and sloppy maintenance. Not to mention the fact that they send out unlicensed and illiterate employees to do applications.
  4. gregory

    gregory LawnSite Bronze Member
    Posts: 1,066

    if its shity work then its shity work....do you know somebody in the buiness maybe you can get him in there to do the work....
  5. whoopassonthebluegrass

    whoopassonthebluegrass LawnSite Platinum Member
    Posts: 4,214

    I made good friends with a landscaper who does awesome work. I keep 50 or so of his biz cards with me at all times. This kind of issue comes up all the time here, so I always point the homeowner in the right direction...
  6. jbturf

    jbturf LawnSite Bronze Member
    Posts: 1,433

    thanks for replys,
    ya- i do keep some bcards of the landscapers a
    prefer and like to work with,
    i actually did refer someone, customer said he would likely
    be using them for next year

    good outcome i guess,
    no need to worry

    how do you guys drive home important maintanence practices
    to your customers?

    ive got analysis/recomendation cards i fill out and leave, and
    have some of those generic fliers with basic info\
    but it seems the majority of customers never follow or
    even read this stuff- just trash it
  7. heritage

    heritage LawnSite Bronze Member
    Posts: 1,268

    I explain proper Cultural Problems face to face.

    If/when I refer a grounds Maintenance Co OR Landscaper, They have to be very very good, because if they are not Professional, it reflects poorly on myself and my company.

    Then you can lose the Clients TRUST, which to me is EVERYTHING.

  8. tlg

    tlg LawnSite Senior Member
    Posts: 645

    We keep a list of preferred landscapers in the office and will always be happy to refer a company that meets are requirements, licensed if needed, insured a must and quality work. I would never have a problem pointing out to our customers a problem with one of their contractors. If they are not mowing right or doing things that are not up to snuff why not let your customer know. In fact, it's our job to point ANY PROBLEM out. As far as maintenance practices go.... customers will listen but rarely put our recommendations into practice. People get set in their ways and it's hard to change the way they do things. I can show you customers whom we have tried for years to get them to mow higher with no luck. You can keep telling them over and over and over. Bottom line is it's up to them if they care to correct the problem.
  9. whoopassonthebluegrass

    whoopassonthebluegrass LawnSite Platinum Member
    Posts: 4,214

    I generally let people do what they want - it's their home. If they complain - then it's a different matter. But 9 times out of 10, I only have two comments:

    1. you mow too short, and
    2. you're watering all wrong.
  10. tlg

    tlg LawnSite Senior Member
    Posts: 645

    Absolutely right on!

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