Colorado Caller: Hello, my name is "pita", I am calling to cancel my 10am appointment with you today, because I had it fixed 3 or 4 days ago. Sorry. Frazzled sprinkler guy: Ma'am, can I just educate you a little bit? Do you realize that yesterday alone I received 8 calls that could have been stuck in the spot vacated by you just now? click* Angry frazzled sprinkler guy calls lady back after being hung up on...boy does he hate that! voice mail message: Mrs. Pita, I just wanted to finish our conversation. since you won't answer the phone, I will leave it on your machine. Let's say you are a subcontractor that works for people doing, hmmm...I don't know what, let's just call it office manager stuff. You are desperately needed by a lot of people because you do great work. Your phone is ringing non stop, and you are booking your work 1-2 weeks in advance. You tell people all the time, " no, sorry, I cannot work for you on Wednesday June 1st because I made an appointment with Mrs. Pita for that day...I'm sorry. You even got a call from a company with many many office locations that could have been a great contact and could have meant higher revenue for you in the future. You even told this company that you honored your word and you were really sorry, but Mrs. Pita has been waiting almost 1 week for this appointment and it wouldn't be right to cancel. On Wednesday morning, while you are preparing for your appointment with Mrs. Pita, she called to cancel her appointment. Hmmmmm....good bye to that appointment's revenue eh? Do you understand now? Or do you still just not care? By the way, it isn't nice to hang up on people. Have a great day! She called back and left me a message on my phone....she said she was going to send my voice mail to the BBB. Thank god! Now I won't have to join the BBB here in Colorado either! Whew! Some would say good riddance to this type of customer..some would have blown it off, but I can't. It irritates me to no end that there are people in this world less honorable than me. Now I know I don't sound like too great a guy because I couldn't "turn the other cheek", but I think I am an honest guy that when he says he will do something he does it. This cancellation thing really irritates me. Why is it that if you cancel your hotel room without 24 hour notice, they charge your credit card? Cancel airline flights same thing? But you can cancel your sprinkler service anytime you like, or even better, just don't be there when the schmuck sprinkler guy shows up! Nobody will charge your credit card for that! I hate to say this...but in Arizona this hasn't happened to me in a few years.....Guys/Gals, keep your current customers happy, because the ones that are calling you from the Yellow Pages, or wherever, are not loyal and will treat you this way. Your current customers never will. Boy am I fired up!