yesterday, yet another customer from the past called, and invited me back. this customer is one that i dumped 2 yrs ago, didn't even give him a reason, just stopped showing up. though my real reason was, i was tired of chasing my money. i drive by weekly, and chuckle as i see the lawn and shrubbery looking worse, and worse. what a shame . anyhow, this has to be the 6th or 7th person this season that was dumped over the last couple years, and asked me to come back. i see a pattern here??? anyhow, i'm personally pleased with this, and even a bit surprised. i thought gone was gone. taking into consideration my rude behavior, my surcharges, my higher fees, and my "zero tolerance" policy, i'm surprised they call me back. but, as i stated, i am pleased. so my question is, for you guys in the business many years, is this common? everybody loses customers one way or another from time to time, but is it common for them to come back? or have you noticed that gone means gone for good? here was the call by the way, i loved it, " bob this is mr. jones from xyz street. you used to take care of our property. you stopped showing up for your own reasons i guess. the place is in bad shape, the guy who replaced you doesn't do fertilizing, he doesn't even edge the walkways, and now he's telling me he is not cleaning leaves this year. i need you back here, if you are interested. do whatever you have to do to get this place looking inhabited again. then i'll need you steady like before. let me know if you're interested, work up a price, stop by and get a check. look foward to hearing from you."