I have this one customer, older lady, always been a real PITA, but I put up with her because she lives next door to one of my best customers. She calls yesterday and says, "I have an issue with you mowing on Thursday, when I talked to you in the spring I said I wanted my lawn looking good for Sunday, so I want you to start coming on Friday or Saturday." I said, "No, Thursday is the day I am in your neighborhood" She replies, "by Sunday the grass is so tall, I can hardly tell its been mowed, why can't you come later in the week?" I replied, no I am in your neighborhood Thursday, Friday I have two cemitaries and a church which I do so THEY look good for the weeked. there is absolutly nothing I can do for you. She then has the nerve to say "I have been a customer for serveral years and I feel like I am taking a back seat to some of your new accounts." At this point I said, "You know, I have not yet seen payment for May from you yet" She says she never got the the bill. I say "Thats strange because your neighbor got theirs, and I recieved a check weeks ago." She insists she never got it. I say fine, must be it got lost in the mail, I'll send another. I then say I will see you THURSDAY, good bye. and hung up. Can you believe the nerve of some people?