PITA Customer

Discussion in 'Lawn Mowing' started by WoodBrothersLC, Jul 1, 2004.

  1. WoodBrothersLC

    WoodBrothersLC LawnSite Senior Member
    Posts: 418

    We got a call today from our only customer that complains regularly (almost every check he sends us has a complaint that is sent with it) he tells us he wants us to come on Friday's from now on...well the problem is we dont cut on Friday. Should we tell him no and risk getting fired/ or just go out of the way (like always) for this customer.

    btw...he is a major PITA
  2. peewee

    peewee LawnSite Member
    Posts: 43

    If he's a good money maker then maybe try to reach an agreement that you both are happy with. If it is just an average money maker, fire him. Don't wait for him to fire you, take the bull by the horns. It feels great to do that every now and then.
  3. 1MajorTom

    1MajorTom Senior Moderator
    Posts: 6,074

    The more shots you let a customer call, the more you will regret it. It's your business, don't let him tell you how to run it. Its good to do everything you can to keep a customer happy, but there comes a point when you got to lay down the law. If you don't cut on Friday, then you just have to tell him. Your busines wasn't set up to revolve around this one customer.
  4. barringtonbrothers

    barringtonbrothers LawnSite Senior Member
    Posts: 579

    Can you absorb the loss of this customer, if so I would drop him if he throws a fuss about not cutting on friday or you can offer to cut on friday - but tell him it will cost him alot more. If you cant afford to lose him, then you got to do what you got to do.
  5. rodfather

    rodfather LawnSite Fanatic
    Posts: 9,501

    Drop em like a week old doughnut IMO...
  6. 1MajorTom

    1MajorTom Senior Moderator
    Posts: 6,074

    I agree it's nice to do everything possible to keep a customer, but if the guy doesn't cut at all on Fridays, do you really think it would be profitable at all to have him pull the trailer and equipment out just for one lawn? That seems nuts to me.
  7. Steppenwolf

    Steppenwolf LawnSite Senior Member
    Posts: 403

    Don't let a customer decide when you work and don't work. Set your schedule and stick to it. You can't drive all over town and cut when the customer calls or wants you on a specific day,too much lost time. Set your schedule and stick to it. Why don't you cut on Fridays? Just wondering.
  8. Davis Lawn Mowing LLC

    Davis Lawn Mowing LLC LawnSite Senior Member
    Posts: 318

    Agree with Steppenwolf, dont let a customer decide when you will provide service. If you dont cut on Friday, tell him that. If you cant live without the weekly money, try to get him on Thursday. Otherwise, you may have to mow on Friday. But the dude sounds like a PITA and a half if he complains every time, I would dump him but thats just me.
  9. txlawnking

    txlawnking LawnSite Bronze Member
    Posts: 1,905

    Everyone is on the track I would be on myself, NO WAY am I working outside of my normal hrs. for a customer unless I agree to it ( without coaxing ) and they under stand there will be some exrta bread involved!
  10. EastProLawn

    EastProLawn LawnSite Bronze Member
    Posts: 1,110

    Jodi nailed that one pretty good.

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