PITA homeowner.

Discussion in 'Lawn Mowing' started by KPW LawnCare, May 3, 2010.

  1. KPW LawnCare

    KPW LawnCare LawnSite Senior Member
    Posts: 325

    Ok so i just picked up this customer last week. the have a 1/4 corner lot. The back yard has a fence. Heres the thing. I have to use my 36'' back there and they want it bagged. It looked like it had only been cut once the whole year. I go to bag it and I am not even done one lap around the inside and my bagger is filled all the way. So I said i am gonna have 20 bags of grass. So i said screw it and just double cut it. They have a little kid and 2 dogs so they want it super short.

    So it looked like **** so i cut it agian so a total of 3 cuts in the back. Well then I have to trim around the inside and outside of the fence. Ok no problem. So i do that then pack up and leave. Then i get a call from the wife saying I didnt trim the outside which was untrue. It was either destroy the fence or do what I did. So here is the thing, they keep a master lock on the fence so I have to call in advance when i wanna cut. So basically i have to cut on their schedual or when ever it is best for them. I dont cut all my lawns the same day every week. So I dont know what to do, the grass is way to long in the back to bag and i dont wanna cut 3 time over it for it to look good. So what do i do. I am not getting a ton for the lawn its under $30 a week.

    What would you do with this type of coustomer. Should i say i cant cut anymore or what.
     
  2. MrRob

    MrRob LawnSite Member
    Posts: 176

    so you cut it 3 times & didnt charge them triple?
     
  3. KPW LawnCare

    KPW LawnCare LawnSite Senior Member
    Posts: 325

    Just the back and I havent sent them a bill yet.
     
  4. MrRob

    MrRob LawnSite Member
    Posts: 176

    charge for your time. if it take 3x as long, charge for it. If they are a pain, it wont be worth it to cut it since you will be losing money!
     
  5. TheC-Master

    TheC-Master LawnSite Senior Member
    Posts: 819

    Drop them, you should know that by your title name.
     
  6. KPW LawnCare

    KPW LawnCare LawnSite Senior Member
    Posts: 325

    Yea that is what i was thinking. I just got a lawn today for $35 that should take probally 20 minutes to do. So i could ditch the one for this one.
     
  7. KPW LawnCare

    KPW LawnCare LawnSite Senior Member
    Posts: 325

    Called them and left them a message when they call back i am saying i will try once to bag it and then if i cant its a single cut unless you are going to pay more on the spot.
     
  8. rain man

    rain man LawnSite Silver Member
    Posts: 2,794

    They are taking advantage of you.
     
  9. rain man

    rain man LawnSite Silver Member
    Posts: 2,794

    Tell them the cut was on the house and get out of the deal any way you can. These people know very well what they are doing.
     
  10. lawnboy dan

    lawnboy dan LawnSite Gold Member
    Posts: 3,712

    dont deal with any one who has to be there to unlock a gate. also dont bag for anyone
     

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