well, yesterday when i got home, i had a letter in the mail from a customer, it said "Mark, do not send me a bill for June 3rd, you ruined our rug outside with you lawnmower" what should i do, she waited 6days to tell me, and she sent it via snail mail, she didnt call and tell me. I DID NOT do this either, one of my employees was mowing her backyard and claims he did it, and i remember hearing a weird noise, but i didnt put 2 and 2 together until now. I tell ALL my customers that if ANYTHING is everwrong with the cut or their property to call me and let me know and i tell them that it helps me gain knowledge and gives them a better job, only one pita ever complained until now, but anyway should i let it go? i dont want to just ignore it and not cut anymore, i DO NOT want to hurt my reputation, that is my biggest fear, should i replace the rug for her? what should i do? help help help! also, i have not seen it, so for all i know she could be trying to get a free rug out of this... also, i knew she was a pita the first time i met her she asked me to cut it ONCE, i told her $25, but if she wanted it cut everyweek it would be $16. then she comes outside when i was done that first time and trys to give me $15, i said "look, we aggreed on 16 a week for a month!" well now this, what should i do, im kinda pissed that she didnt tell me sooner and extremly pist if this really did happen and my employyee didnt tell me.... i looked over the property b4 i left (like all my accounts) and everything seemed like it was fine. but now i wonder if my employee was covering it up with something like a chair. please help. and to top it off, i got another call from someone on the same block saying that i broke her bird bath thing, and my employee told me when it happened, so i wrote her a note on her door telling her and i said "Im very sorry about the bird bath, please tell me where i can buy you a new one, or i can just give you the money that a new one would cost, again im very sorry!" if my employee would have told me about the rug then i would have baught her a new one, depending on price.... also, they were 2 diff employees.