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Plant Warranty.

Discussion in 'Landscape Architecture and Design' started by drsogr, Apr 26, 2006.

  1. drsogr

    drsogr LawnSite Bronze Member
    Posts: 1,275

    Well I am going through growing pains again. This past winter we had very warm weather and little rain. So in turn plants dried up and died. I have a place where I planted approx. 60 plants and 10 of them died. Is this typical? Surely not?

    I told them that there is a 1 year warranty, but they need to be watered properly....but all I can do is ask if they have been watered properly. How does everyone work there warranty?

    Is there anything I can do to increase the chance of survival on my plants?
     
  2. jameson

    jameson LawnSite Fanatic
    from PNW
    Posts: 6,991

    I only warranty plants anymore if:

    1. There is a operable irrigation system on the property.
    2. I maintain property.

    Otherwise, I give a FAQ sheet re care (WATER, WATER and WATER). Too many times in the past where we have done installs and customer calls re dead/dying plants, I show up, landscape looks like Sahara (no soaker hose, drip, or sprinkler in sight), AND THEY WANT ME TO REPLACE PLANTS....no thanks!

    James
     
  3. Travel'n Trees

    Travel'n Trees LawnSite Senior Member
    Posts: 631

    Sometimes it is better pr when starting out just to eat it.
     
  4. mcclureandson

    mcclureandson LawnSite Member
    Posts: 242

    We warranty one of two ways...plants warranted as long as WE maintain the property (if it's an install or renovation at a property/neighborhood I want) or a two-year warranty in mulched, irrigated beds. Customer must contact me at first sign of plant stress. I emphasize I will not replace a dead, shriveled up plant. I have to have the chance to locate a plugged emitter, re-align a spray/rotor head, spray insecticide etc...plant warranty is for replacement only. large plants incur a labor charge.
     
  5. drsogr

    drsogr LawnSite Bronze Member
    Posts: 1,275

    Well how about over the winter...most plants go dormant over the winter and practically look dead. That may not be much of an issue as you are farther down south.
     
  6. drsogr

    drsogr LawnSite Bronze Member
    Posts: 1,275

    Anyone else have anything to add?
     
  7. sheshovel

    sheshovel LawnSite Fanatic
    Posts: 5,112

    Yea don't warrantee your plant installs unless there is an irrigation system with a ccontroller that you have timed to water the new plants like they should be.You just can't trust the clients to water and pay for it out of your pocket if they don't.Or you can buy your plants from Lowes or someplace where they warraantee their plants no matter why they die..but you still will have to give away free labor to remove and replace.
     
  8. drsogr

    drsogr LawnSite Bronze Member
    Posts: 1,275

    thanks for the input she...do you ever add any chemicals to help the chances of survival? Like a root stimulator?
     
  9. sheshovel

    sheshovel LawnSite Fanatic
    Posts: 5,112

    Nope all I use is compost ammended into the planting area or hole.I like Gardners Bloom Organic Compost and Gardners Bloom Planting Mix about 50/50 with the native soil.I am plant very carefully and don't just throw them in a hole like alot of landscapers do.I am real picky about planting...scoring the sides of my planting holes and making sure the hole is dug right and soil mixed well as well as proper plant height,and a few other specifications I have for planting.I always water the plants in right after planting and hand pic out the best plants I can that have not been in the pot too long and look healthy as possible.
     
  10. DVS Hardscaper

    DVS Hardscaper LawnSite Fanatic
    Posts: 6,403

    Our plants are guaranteed for up to 24 months.

    No rules sucj as "we maintain" or "you install irrigation".

    I have a detailed warranty sheet derived from years of experience that the client(s) must sign. No signed warranty sheet in our files, then no replacement. In a nutshell the sheet states "you no water, we no replacey replacey"

    We have almost no issues. Our clients water. Been in business since 1990 and to this date we have not had to replace one deciduous tree.

    Talk to your clients.

    Educate them.

    Demonstrate how to water.

    Explain that the ball is deep and they need to water enough to get the ball wet, compensate for run-off, etc.

    Thats how we do it.
     

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