You have given an estimate and the proposal is agreeable to the prospective customer. It is all set to go and the account will pay well. Later on, you happen to find out another company has dumped the people for being a pain in the ass.They did pay, but complain to the extreme; the type that come out and watch your crews every move. Their complaints would be outrageous and about the most trivial of things. Would you take on the job of maintaining this property anyway? Or take it on a wait and see Basis with the attitude, you have superior people skills and workers, and will be the very first landscaper to make these people happy. It will be interesting seeing what the consensus is of this subject.