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Power Chute design OCDC Review with Customer Service info.

Discussion in 'Lawn Mowing Equipment' started by gravelyman50, May 25, 2014.

  1. gl1200a

    gl1200a LawnSite Senior Member
    Posts: 518

    From the same City as Power Design. I just know their hard work and dedication.
  2. ducnut

    ducnut LawnSite Bronze Member
    Posts: 1,569

    Well, I don't understand you putting yourself out there, staunchly sticking up for them. It's not your company. You don't have intimate knowledge of any interactions between Norm and these customers, or myself. For sure, you won't see me sticking up for any company, if I'm not invested, or any person, if I didn't witness the interaction.

    Mine is still working, after ~160 hours. However, the quality of finish, construction, and lack of detail is subpar, especially for $360. If you bought a product from Apple, Ford, Whirlpool, etc and it was made to this level of finish, dealt with customer service with an attitude of Norm's, or had the track record of PCD, you'd being calling a spade, a spade. Correct?
  3. gl1200a

    gl1200a LawnSite Senior Member
    Posts: 518

    I am aware of every 'intimate' conversation and interaction Norm has had with customers. Power Chute Design is not a sponsor here at lawnsite.com so you work it from there. As is stated on the home page of the website" 'This product is not designed for looks. It's designed to work day in and day out for the commercial user.' Plus the idea that five seconds after it's initial use the product is covered by and stained green by grass. Pressure washed, hit by rocks and debris contained within the deck by the Power Chute. It's made for another end result. Your customer's lawn. The costs involved are not put into the finish. It's put into the engineering and testing to make the product as durable as possible for your needs.

    The end product finish you should worry about is your customer's lawn, not the product that is used (and abused) to come to that end result. This is a working product, not an automobile by Ford. Two completely different concepts. You busy a Ford for looks and performance. You buy a Power Chute as a tool to use for another end result that allows you to buy the Ford.

    Every Power Chute is hand made to be the best it can be for the purpose it is made. And with that every Power Chute is guaranteed for welding and workmanship for life. For as long as you own a Power Chute it is guaranteed. What other product you use in your business gives you a guarantee for life? So yes, I'll stand by Norm and Power Design as the amount of work and effort put into every product that goes out their door.
  4. FoghornLeghorn

    FoghornLeghorn LawnSite Senior Member
    from Texas
    Posts: 752

    I have Qwik Chutes, love them. Keep the pivot points lubed and it's worry-free.

    No motors/wires/switches to fail.

    The owner was super helpful in sending extra bolts since I didn't tighten them enough and they wiggled off
    Posted via Mobile Device
    Last edited: Aug 28, 2014
  5. gravelyman50

    gravelyman50 LawnSite Member
    Posts: 190

    Please get in contact with me with a P.M. (personal message) about my powerchute. I will keep this thread going to see how we resolve this issue with my powerchute, which I have gone though two motors now. The first motor lasted about two weeks, the second motor, another two weeks. I was also toldby Norm that I struck something with the motor that caused it to fail. I never struck anything as I am the only operator of my mower. You claim above that the powerchute is designed for commercial use but I went through 2 motors in less than a month! What is your idea of commercial use? I am not hard on equipment by any means and I still cant get a motor to last over 2 weeks. I personally would like a complete refund as I am a busy guy and cant be messing around with changing motors every two weeks even if you do send me motors at no charge under warranty. I will be waiting to hear back from you.

    And secondly, I had a conversation with Norm about my first motor that went out and I posted on here a few months back and you somehow knew every detail of our conversation. So...either your name is Norm or you are very closely associated with him. I will be waiting for a response. Thanks. Jeff from Michigan
  6. gravelyman50

    gravelyman50 LawnSite Member
    Posts: 190

    Hello?? Still haven't heard back from you.:nono:
  7. bastinlandscape

    bastinlandscape LawnSite Member
    Posts: 30

    I also went through three motors before I found one that worked for more than a few weeks. I bought a replacement at Oreilly auto (96 Caprice window motor) and it has been working for over 175 hours so far. I was also told that I must have hit something but I hadnt.
    Posted via Mobile Device
  8. Bumpmaster

    Bumpmaster LawnSite Fanatic
    Posts: 15,554

    Grab a bagger. NUFF SAID!

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