I did a search and found that the topic of pre-qualifying customers on the phone (or otherwise) may not been covered since '02. I was wondering for any of the members still here since that time, or any other members, have you since re-worked your qualification questions or tactics. I know the basic questions still most likely apply: 1. How did you hear about us? 2. What sparked your interest in .....? 3. Have you worked with a landscape/hardascape/maintenance/irrigation/ lighting business before? 4. How long have you lived in your house? 5. Have you made a decision on a budget for this project? Anyone add a question they didn't think about in the beginning, or maybe change the delivery based on successes or failures? Any one question that you think is a must?