I recently purchase a new ztr mower, to remain nameless for sake of fairness and they are a sponcer here on this site so no need to go down that road. When I went to purchase the mower I did some research on the net and headed down to the dealer. We looked at them for around 30 minutes took one out back mowed a strip or 2 and loaded it. I told him I was interested in defferred inteterst and payments for a year and when went inside to figure the bill. I got the price around 7600.00 out the door He told me just make sure I can pay it off in a year with the deffered plan and told me he buys most stuff on a different plan. I got to thinking maybe I should just go on the other plan he was talking about and thought he said 8%, but when I got the bill it was 9.99%. Not even going down the road of if he said 8% or not it has no value in this at all anyway. I called then lender and told them I thought it was 8% and they said no but told me I could have the dealer change my plan if I needed. I called the dealer this morning first thing and and asked about the 8% andhe told me he didn't care what I thought it was or what I thought it should be tell him what was on the statement. Kind of like hey fool you are wasting my time I already have your money, go away. All I did was ask not point any fingers or get rude or anything. Just tried to be professional. After getting past all that he said he would charge me 150.00 to change over to the deffered plan as it costs him money to offer that plan. I told him he already had that money added in as before he told me the price I told him I wanted that plan and at the last minute changed to a plan that doesn't cost him any money. I'm thinking, hey I already paid you as you already added that in using his own words to me and the way he handles all financing. Seems to me if the mower stays on that plan I'm on right now he owes me 150.00. It would be different if I would have told him I wanted the plan I'm on now then changed to the deffered plan but it was the other way. I didn't nego. the price at all as a matter of fact it was in my trailer before I asked mow much. Kind of poor judgement on my part but guess I just knew roughly what I have heard others pay and figured in the small area we are in everyone would pay the same. Not complaining about the price and I think the mower does a good job as well. Just feel like I had a small problem and the guy goes off like a cannon and just kind of thinking the main reason I bought the mower was for the 2 years no downtime deal they have. I called the manufacture and got the run around. Everyone wanted to listen and then pass the buck. They did call the dealer in some fairness to them and the dealer called me back but by then I was right in the middle of a major landscape job and really couldn't talk. The guy kept calling my cell to the point I had my wife, who was helping me at the time stop and call him back. He said he talked to the lender and no problem just have me call him to come down and sign new papers. I called him back shortly after and he again started going off about why did you call the manufacture and I didn't know we had a problem... Are you kiding, sure I just let everyone I but major equipment from treat me like dirt and talk down to me . Anyway that conversation happened on my customers lawn right in front of them as they are workers from home. I tried to end the conversation as he I guess had a change of heart from the 10 mintues he talked to my wife and now. I told him I felt I couldn't buy anything else from him at this point unless we could get something done. He said bye and hung up. Great dealer support sounds like to me, what do you think? I called the manufacture back to tell them what had happened from the first time I talked to them. They more than once mentioned they thought it was very petty for 150.00 to take up the dealers and the manufactures time. That right there was really bad news at that point. I feel like I have a mower 10 hrs old and no dealer and really hate to think about the manufacture even making another dime off me in the future if that is the stance they take/ If it was soo patty why not cut me a check? NOt like I haven't bought 2 mowers from the same dealler and manufacture on the last 30 days. Gave whatever his asking price was for that one as well, well come to thing of it he said he could get me a deal on a mower another dealer had and save me 50.00. When the mower came in it was totally different design and looks like a Toro to me. I asked about the 50.00 and he was like, hey it was put together and rep didn't get over to get it and can't drive up and get it for free . Just asked for the mower I ordered for the price I was told, sorry to be such a problem. I let it go and didn't say anything at that point as he gave me a free oil filter. 50.00 for the oil filter is what I'm calling it just so I feel like I got something for the extra 50.00 dollars. Took several more days to get it than I was told as well due to the dispute the manufacture was having with a trucking company at the time. So much for the zero downtime I already lost 2 customers for the dang year due to not being able to get into the back yards. At this point I can't feel good about the mower even. I fell like the mower works ok but what if it has a problem. Hate to see when it is a part over 150.00 most likely just get shot in the head for asking to have it fixed. The dealer did take care of a broken belt due to getting twine up in the blades for free but I did offer to pay for it even though I thought it could have happened when testing it in his field when I bought it as it was very very tall grass and I had been mowing res. lawns, although some of that grass was tall as well. I went to every single lawn I mowed since new as that was the first day I mowed with it and didn't find a trace of twine but again just no need in saying anything. The belt put on was made out of different stuff and honestly am worried how long it will last, not sure I had any favors I guess. I guess the rude attitude made me stubborn and I as well made a big deal about the money, but I didn't see it as just the money I saw this as a very bad start to what was going to be a long relationship. Should I just eat it, pay him off to have the financing I want? I thought about selling the mower and moving on as it looks like the manufacture wants to listem but stops at that point. I fell I have already paid for the financing as he was told before he set the price I wanted the plan I'm trying to get back now and he told me he adds 2% to every mower deal with that finance option so IMO I have already paid for it. The manufacture rep did call me back as I guess the buck stops with him. He talked around in circles wasting more of my time in front of the customer and kept asking IF I COULD... and then he would follow that with would you go back to the dealer I got it from to buy more stuff and kept coming back to that. I finally asked him what would he like me to buy???? Wish I had another dealer close but next closest is another 40 miles from his shop. To sum up what the manufacture wants me to do is promise to spend thousands of more dollars with the dealer I'm having this problem with and they will thinking about doing me fair. Is it just me? Is this the way you would like to be treated? Didn't mind changing the price on the other mower on me after the fact did he? The manufacture the last time I talked to them said he was a great dealer. Does he sound great? Sorry to vent but to make things worse I was asked to discount the job today as "I spent alot of time on the phone", true but the 3 other guys working here didn't. The discount was 600.00. Should have just shut up and paid him off I guess .