1. Missed the live Ask the Expert event?
    Not to worry. Check out the archived thread of the Q&A with Ken Hutcheson, President of U.S. Lawns, and the LawnSite community in the Franchising forum .

    Dismiss Notice

problems with customers

Discussion in 'Business Operations' started by raish05, Jun 13, 2014.

  1. raish05

    raish05 LawnSite Member
    Posts: 88

    hey guys i was wondering if you had this problem. some of are grass mowing customers are getting work done by other landscape companies and never asked me to bid on it or say anything to me about it? what do some of you guys do to get all your mowing customers work like re mulching hardscaping, new installs etc?
  2. knox gsl

    knox gsl LawnSite Fanatic
    Posts: 5,058

    Did you let them know you provide other services? If you're asking this type of question you're not ready to jump on hardscapes or larger landscaping jobs. BTW its normal to see others on your mowing jobs. I know we do a good bit of landscape work on properties we don't mow.
    Posted via Mobile Device
  3. raish05

    raish05 LawnSite Member
    Posts: 88

    i do more for people i dont mow than i do i was just wondering. this ear it seem worse than others. just like today for example went to a customer we had for 4 years we mulched them 2 years in a row and today someone else is there mulching
  4. 94gt331

    94gt331 LawnSite Bronze Member
    Posts: 1,695

    I send out newsletteres every year showing our customers the services we provide, most of our customers use us for most all there outdoor stuff but occasionaly they have another outfit do something here and there, I don't take it personally anymore. I do alot of landscape work for other customers that have lawn crews.
  5. OakNut

    OakNut LawnSite Platinum Member
    Posts: 4,077

    One mistake I've made was telling someone how busy I am and rather than them asking if I'm interested in doing some extras, they just assume I'm still busy and get someone else to do the job.

    I mean sometimes I'm happy because it's something bigger than I want to deal with on my own, but other times it's something I'd have been able to do if they had asked.
    It doesn't happen a lot, but it does happen. You just have to communicate and have everyone on the same page to avoid it from happening.
  6. LawnsharkMB

    LawnsharkMB LawnSite Senior Member
    Posts: 582

    Obviously they found somebody to do it cheaper. Lol.

    Either that or you did a crappy job last time.

    No other explanation.
    Posted via Mobile Device
  7. LawnsharkMB

    LawnsharkMB LawnSite Senior Member
    Posts: 582

    Unless it's something basic like trimming shrubs or a small install I usually sigh with relief when a customer gets **** work done by someone else.

    I just wanna ride the mower. Lol.
    Posted via Mobile Device
  8. Marshmallow

    Marshmallow LawnSite Senior Member
    from IL
    Posts: 329

    Who wants lice from mulch!
  9. 32vld

    32vld LawnSite Gold Member
    Posts: 3,984

    Ask them why they did not have you mulch this year.
  10. wildstarblazer

    wildstarblazer LawnSite Senior Member
    Posts: 984

    I'm with lawnshark on this one. Sometimes it's a good thing, especially if your busy with your main work. Side jobs sometimes take valuable time and not a lot of profit.

Share This Page