I would appreciate a clarification on this. I was reading your website and clicked on the link to the requirements for an Exmark dealer to acheive ProCertified Dealer status. Here is the link below: "how does a dealer acheive ProCertified status? http://www.exmarkdealer.com/US/procertified.html I noticed that item 1 includes the following requirement.... " Delivers consistent 24-hour service turn-around on equipment repairs. " Is this a requirement or not? I noted that my dealer is listed as a ProCertified Dealer but made no bones about telling me from the start it would be 5-7 days before they even looked at my new Lazer Z's problems. I finally got my mower back today after 17 days in the shop (and it still isn't working). Is this program for real or should I consider it just marketing hype?