Last year we targeted a few large commercial accounts as places we would really like to get our hands on for the future. A big company from our area has had them now for a few years and quite frankly done them average at best. In June we took digital photos of their work on the grounds and lack of work in the flower beds with weeding. Took some more in July, noting length between cuttings (10 days, should have been 6-7) and burnt grass tips for dull blades. Finally in November we took a couple shots of the beds not being cleaned out and the lawn being left WAY too long. We submitted these photos along with our proposal on how we would change these horrible procedures for our bidding price, which believe it or not was actually $2,000 less for the 7 buildings (owned by a health care provider). Just spoke with the contact there and she couldn't believe how much thought and care we put into this bid and said she feels we will win based on this effort. Anyone else using these tactics to win business with success? I hope we land this one!