I have been involved with manufacturing recalls and although this is not yet a recall situation, the process is pretty standard. One key element is to not add more problems to the "install base" once a problem has been identified. Weak executives sometimes keep pumping out bad product to make sales numbers, but the non-availability of the 30 inch now indicates the switch to a better transmission is job #1 for the Ex30. If I were in that decision-making spot, I'd do the same. They have proven the niche is viable. Now, the key is to maintain the benefit of being first to market by making the best version they can before competitors catch up. For lawn pros, the 30 inch allows more gated yards to be mowed economically. The $2K price tag is high enough to keep most homeowners from buying one, but more economical for the pro than a narrow walk behind.