1. Missed the live Ask the Expert event?
    Not to worry. Check out the archived thread of the Q&A with Ken Hutcheson, President of U.S. Lawns, and the LawnSite community on the Franchising Forum.

    Dismiss Notice

Quality scale survey

Discussion in 'Business Operations' started by kbacon3231, Oct 29, 2006.

  1. kbacon3231

    kbacon3231 LawnSite Member
    from ohio
    Posts: 37

    I will be mailing out a survey along with my invoices this month and was wanting to know what you all would think the top five or ten questions i should let my customers grade me on? Quality of work, appearance, so on and so on. I figure this could be a good way to find out how i can better my buisiness.
  2. LawnBrother

    LawnBrother LawnSite Senior Member
    from SW Ohio
    Posts: 867

    I think it's a great idea, and I was planning to do the same with my final invoices for the year.
    I thought about a lot of possible items, but was thinking it may be better to just write a letter asking them what I could do to improve service next year and provide a space for them to write their thoughts. Haven't decided yet, though.
    Some possible things:
    promptness (like returning phone calls, etc.)
    what other services we could offer to fit their needs
    ask them to give an overall rating on a scale of 1-10
    those are some of mine, hopefully someone else will chime in too, as this could be a great way to see what needs improving/changing.

Share This Page