i bought a hustler mini z back in october of 05. had run it for 5 hours and the spring that keeps the pulley tight on the drive belt just came off... nothing there to knock it off, just fell off. so i called the dealer, they said just bring it down and we will fix it.but of course, no mention of, "we will come and get it, or anything like that. i had to get it on the trailer, by myself and get it there. so of course they fixed it with a brake wrench and that was that. so yesterday, i am mowing a yard and as i turn the levers go dead. nothing. i get off thinking its that spring again, but no, its tight, the drive belt is laying on the ground behind the mower. so i leave it there overnight at the customers house, which was embarrassing by itself, but anyways, i call the dealer the next day and tell them about it and they say, "bring it down here and we can look at it. i asked them, cant you go get it, and they tell me, no we have to run the store. every time i have been there at their store, both owners have been there. then there are two guys that work in the back. how many people do you need to run the store. i could hear it in this guys voice... i dont want to go pick that mower up...now i understand that i am not a huge lco that comes in and buys thousands of dollars worth of equipment every year, but am i wrong to think they should have come and picked up the mower and brought it there and fixed it???? but they didnt, i had to go get it tonight and deliver it there to their shop and of course pick it up when its done. because of these two trips, i will have driven 120 miles for a mower that only has 14.7 hours on it. doesnt seem fair to me..