So this is my first year part time and everything is going well. The only thing is I've got this one customer who said he was going to sign up for regular bi weekly service and after the first cut(which by the way was entirely over grown and I filled 15+ 60gallon trash bags with clippings) said he wanted to wait a while for the next cut. I told him at the time that we couldn't wait too long because we'd be in the same situation with the grass being way too tall. Just fyi it took me 2 weeks to collect payment with multiple phone calls and bs to finally get paid. Major pain in the a**. I get a text message?? from him yesterday asking if i could fit him in this week. I know that I don't want this guy as a customer but I don't know how to handle the situation where I don't come out with a bad name for my company. Any help would be greatly appreciated.