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Discussion in 'Lawn Mowing' started by HOMER, Apr 14, 2000.

  1. grasscapeinc

    grasscapeinc LawnSite Member
    Posts: 175

    I send out surveys mid summer and get 80% return. Mostly all good stuff.
     
  2. Greenkeepers

    Greenkeepers LawnSite Senior Member
    from NE Ohio
    Posts: 695

    We always send out a short 8-10 question flyer at the end of the season for all of our customers. Use a 1-5 scale on price, professionalism, timliness etc..... At the bottom there is a comment section and a place if they can be used for reference (they seem to like that). This works really well for us over 90% response.<p>Mike<br>Greenkeepers
     

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