questionnaire of the moment

Discussion in 'Landscape Lighting' started by Mike M, May 5, 2008.


Duration of free service & bulbs with installation:

Poll closed Apr 30, 2009.
  1. One year.

    17 vote(s)
  2. Two years.

    1 vote(s)
  3. Three years.

    2 vote(s)
  4. 4-5, or more years (specify in your post).

    0 vote(s)
  1. Mike M

    Mike M LawnSite Bronze Member
    from usa
    Posts: 1,947

    Assuming you offer it, what is the duration of your free service (free bulbs, etc) that you include with installation?
  2. Mike M

    Mike M LawnSite Bronze Member
    from usa
    Posts: 1,947

    I have given three to 2 customers. I am thinking of three for everyone, and then offering 3-year service plans.
  3. Chris J

    Chris J LawnSite Silver Member
    Posts: 2,830

    A three year service plan would require the customer to give up a huge chunk of money all at once. Unless, of course, you have some type of payment plan (semi annual, annual, etc.)
  4. Mike M

    Mike M LawnSite Bronze Member
    from usa
    Posts: 1,947

    Yes, that's what I was thinking, 3 year contract, annual payment, but really, that's just an annual service plan.

    I would assume the duration, and bulb of choice, have everything to do with each other.
  5. The Lighting Geek

    The Lighting Geek LawnSite Senior Member
    Posts: 875

    we service all customers for the first year. To maintain our lifetime warranty they must have us maintain their system there after.
  6. INTEGRA Bespoke Lighting

    INTEGRA Bespoke Lighting LawnSite Platinum Member
    Posts: 4,102

    Full warranty for two years, lamps included, no questions no quibbles. Only exception is for obviously damaged fixtures (snowblower attacks, kids snowboard over path lights etc)
  7. Chris J

    Chris J LawnSite Silver Member
    Posts: 2,830

    Here's the better question: What do you do with a customer that does not initally take you up on the service contract, but then wants to get on it, say, 4 months after it was due? Do you let them get back on and give them 1 year from the date of their check? Do you let them back on, but make the start date the original due date? Does this lapse void their lifetime warranty? How do you guys handle this one? I have had people not renew until something goes wrong, then they realize they should have had the service plan. Then again, some people are just procratinators and forget about it for several months until a lamp burns out.
    The way I handle it if they haven't had service in a long time is I will charge time and materials to get the system back in shape. After this is performed, and the payment is made, I will start them on the 1-year from that point.
  8. NightScenes

    NightScenes LawnSite Silver Member
    Posts: 2,209

    Same thing here Chris, I have had a couple of clients that didn't get on the service plan until they had to pay a service call. Then they realized that I was trying to save them some money and headaches and they want to get back on the plan and I let them.
  9. David Gretzmier

    David Gretzmier LawnSite Gold Member
    Posts: 3,645

    Some clients wait until a few bulbs go out, then call me, and I replace all the bulbs ( not just the ones out) and give them a year after that date. they then wait, and a few months later, call me again, and so forth. It costs the customer and me the same to replace all bulbs whether it is at 12 months or 15 months, but in the long run, that customer will save a year every 4 years or so. I really don't like coming out every 3 months or so, So I push really hard to get the customer to let me change them all out.
  10. JoeyD

    JoeyD LawnSite Silver Member
    Posts: 2,933

    Obviously I dont offer it but if i was it would be no longer than 1 year. I am thinking more like 6 months?

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