Quick Poll

Discussion in 'Irrigation' started by JimLewis, Sep 22, 2009.

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So how would you handle the scenario?

  1. Explain how a new timer is WAY more efficient, easier to use, & pressure him into buying a new one.

    8 vote(s)
    28.6%
  2. Say, "Holy crap! That thing is a dinasour! Why don't you let me upgrade that controller for you?"

    5 vote(s)
    17.9%
  3. Say, "Amazing! Does that thing still work?" And see how he responds.

    5 vote(s)
    17.9%
  4. Say, "Wow. I haven't seen 1 of those for years. It's amazing how long those things last, isn't it?"

    7 vote(s)
    25.0%
  5. Say nothing. You weren't hired for that reason. You're just there to do what you were called for.

    3 vote(s)
    10.7%
  1. Mike Leary

    Mike Leary LawnSite Fanatic
    Posts: 21,799

    Same with us, if the system is going to be modified and become one of our accounts, we'll change the clock out and install a remote pigtail.
     
  2. I was kind of proud of it myself.Thumbs Up
     
  3. JimLewis

    JimLewis LawnSite Fanatic
    Posts: 6,835

    This poll, so far, has turned out about the way I figured it would. Seems about half of the people would be content not to say much about the controller and just let it be while the other half would try to get the customer to upgrade.

    I am in this business to make money, first and foremost. So I'm always going to take the opportunity to upsell. That's good, quick money. If you sell parts at list price (or a little above list price in our case) plus add a little labor, that's easily a hundred bucks or more in my pocket (markup plus labor) for something that only takes 15-30 minutes to install. The customer ends up with something that's much more functional, easier for everyone to program, more efficient, and should have a longer lifespan. So it's a win-win. I'll always take that opportunity and will usually be successful about 95% of the time in convincing the customer to upgrade. It's just an easy way to make an extra hundred bucks or so on every job I'm on. And I'm in the money-making business.
     
  4. AI Inc

    AI Inc LawnSite Fanatic
    Posts: 25,236

    If it aint a ext pro c , its coming out , plain and simple.
     
  5. AI Inc

    AI Inc LawnSite Fanatic
    Posts: 25,236

    A few months back I even sold a woman with an interior pro c an exterior one
     
  6. Wet_Boots

    Wet_Boots LawnSite Fanatic
    Posts: 47,009

    You'll pry my customers' Imperial Valet controllers from their cold dead hands.....
     
  7. JimLewis

    JimLewis LawnSite Fanatic
    Posts: 6,835

    I like the way you think! I prefer a different brand. But I pretty much do the same thing.



    Hey man! I got FIVE kids to feed!!!

    .[​IMG]
     
  8. M L Thomas

    M L Thomas LawnSite Member
    from SW Ohio
    Posts: 189

    Take out pressure and insert educate and thats what we do.

    You make no money not making the sale, and we all do this to earn a living.
     
  9. Irrigation systems are never finished. They are just brought to an invoice. Always finish a job by getting them back on the calendar. It makes them forget they just wrote you a check and think about your next trip back.
     

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