I've spent much time over the past month attempting to get QB set up for my business. After I got the Invoices customized the way I wanted for monthly billings, I realized that no information is available for "unpaid balances." Upon further research, I learned this information is on Statements, never on Invoices. QB support told me to use Statements for customer mailing, and keep the Invoices on my records only. I like the Invoice because it provides a better itemized list of work done for a month. I know many of you use QB, so what are you using, Invoices or Statements? Don't let the thread stray off into the "nobody should have an unpaid balance" direction. That is for another discussion.