Had a good experience today with Rainbird Tech Support out in Cali. Just picked up a new property with another Rainbird MDC 2 wire clock. Figured Id go over there and download all the data onto my laptop so I could give it a once over from the warmth of my office. Hooked the cable up and proceeded to download the data however it came up with a strange error. Tried everythign I knew to do with no luck. My local Rainbird guy is out on medical leave so my only recourse was to call Rainbird. Got a hold of a guy in Global Support Plans who is the MDC expert over there. He spent about two hours on the phone with me trying to get to the bottom of the strange issue. He ended up deciding to warranty the controller for me and didnt charge me for the call. Just thought that was good on them.