Actually Andrew I do get your point. And everyone here at Lawnsite that's been here a while all know you "get paid well". You've made that very clear. I think with you being from Canada, we have cultural differences. A while back we were on vacation. And there was a married couple there whom we became friends with from Canada. And the man made it a point that we knew he was in the home heating oil business and that he was very wealthy. I'm not making this up - when he started talking about his wealth....it reminded me of a hardscaper I know from Canada, and I said to myself "this must be a Canadian thing". Most of us Americans tend to me more humble about our success. Hardscaping is a luxury service. Any contractor that was in business before the recent recession in the United States, that struggled through the recession on barely 3 cylinders, and is still in business today - can't be all that foolish. Anyway - back to the topic. We hardscape guys tend to get all sorts of phone calls for work. And it gets exhausting chasing after leads. After a while the name of the game is to try to make sure everyone is on the same page before driving across town to meet with people. There is a profound difference between a minor settlement issue verses a patio that was improperly installed from the get go. If its a minor settlement issue - then the owners will probably call the original contractor, not you or I. If it was poorly constructed - then they're not going to call the original contractor, they're going to call you and I. If the husband built the patio - the Mrs is going to call you or I. We all like money. None of us like to lose work. But also, none of us like to chase dead end leads. So I operate my business by explaining to the prospective customer the scenerios and what to expect. I don't just dart out to give them an estimate. Most people are not aware of proper installation practices. They often are shocked at the cost to redo a patio. It avoids surprises and avoids wasting time and gas. Money spent on gas chasing dead end leads = less bling. .