okay, a real pet peeve of mine is homeowners this time of year asking us to come back another time because of leaves on the lawn. Recently I was on a lawn (call ahead customer, so they knew I was coming out) and the guy says 'come back next week, i want to get the leaves off first' this was a 15,000 sf lawn and I'm telling you, I could count the leaves on the lawn on two hands. It was also in a town that is on the out skirts of our service area and we dont have a ton of customers there. When we go out there every body gets done that day. Sooo, I explained to him that a handful of leaves is no problem and I would be able to give him a uniform, quality application with the granular product I was using. No go!! He said come back. (I should mention he is a prepaid customer and this is our first season on his lawn which by the way is looking very nice) This is where I decided to get creative. I told him one of three things could happen. #1) he allows me (the professional) to determine if there are to many leaves and I do the application right now #2) I put him at the bottom of the list...see you last week in Nov. Possibly first week in Dec. #3) I'll be back next Tuesday BUT there will be a $25 reschedule fee. (of course I had to get into this with him. 'We're in town today, for me to send another truck back into a town for one application means we're pretty much working on his lawn at cost.' blah blah blah) He said... Yeah, I guess there really isnt THAT MANY leaves...go ahead do your thing since you're here My experience is that most homeowners aint gonna touch the leaves until the trees are bare Those that hire someone aint gonna pay them more than once...come back when the trees are bare Many lawns have the same leaf coverage in the spring yet no one complains about the spring app going down then. (you know, these are the customers waiting for the wind to clean there leaves off) So, its now our new policy. $25 resheduling fee to return to treat a lawn we feel can be treated today but the homeowner insist we shouldnt comments?