been using Real Green's Lawn Assistant 3 for some time (we started with Lawn Assistant 2 and upgraded to 3 about 2-3 years ago)
Anyway this season we sarted to offer the instalment payment plan (we set up a 10 month payment plan- first payment was due in Feb and last will be due in Nov)
Heres my concern......the instalment payments do not show up on the main customer screen...in other words the customer balance, which should be a credit at this point, we've recieved 3 payments and have only applied one application, is not showing a credit balance but rather a remit balance. When we check on the customer history we can see all their payments are current but that info is not being forwarded to the main screen. And statements are showing a remit balance when they have a credit balance.
Soo, we must be doing something wrong. We dont subscribe to Real Greens updates/tech support.Our last update was on 12/20/02. when we need tech support, which we havnt needed in at least 2 years, we pay them their per minute charge...last time we called it was $2.50 per minute with a $25 minimum. Now I aint tryin to be cheap, but if you have called them you know you'll be put on hold for awhile then they will come back and tell you all techs are busy and they will call back.....but I cant sit around waiting for them, so I'm tryin you folks for suport first!
thanks
Anyway this season we sarted to offer the instalment payment plan (we set up a 10 month payment plan- first payment was due in Feb and last will be due in Nov)
Heres my concern......the instalment payments do not show up on the main customer screen...in other words the customer balance, which should be a credit at this point, we've recieved 3 payments and have only applied one application, is not showing a credit balance but rather a remit balance. When we check on the customer history we can see all their payments are current but that info is not being forwarded to the main screen. And statements are showing a remit balance when they have a credit balance.
Soo, we must be doing something wrong. We dont subscribe to Real Greens updates/tech support.Our last update was on 12/20/02. when we need tech support, which we havnt needed in at least 2 years, we pay them their per minute charge...last time we called it was $2.50 per minute with a $25 minimum. Now I aint tryin to be cheap, but if you have called them you know you'll be put on hold for awhile then they will come back and tell you all techs are busy and they will call back.....but I cant sit around waiting for them, so I'm tryin you folks for suport first!
thanks