Real Green Support Fees

Discussion in 'Pesticide & Herbicide Application' started by Rayholio, May 13, 2008.

  1. Rayholio

    Rayholio LawnSite Bronze Member
    Posts: 1,461

    I have mapping, and LA3.. I pay $100 per month for support.. I used less than an hour of tech support last year..

    Is anyone here NOT on LA3 support? How has it effected your software experience? Do you miss the updates? or have you ever purchased updates from real green? I'm just curious how that works out for you?

    my small company is drowning under REAL GREENS opressive fees, and we're considering dropping the support.. just wondering if that's a poor move?
     
  2. trimmasters

    trimmasters LawnSite Senior Member
    Posts: 262

    We also have LA3 and mapping. Had it for 5 years or so now. the program came with a year or so of support when we got it. Other than that we have never been on support. we do buy an update once every year or two for $100 a pop.

    I support up to $100 a month? back when they were trying to get us to take it i want to say it was like $150 a quarter.

    I don't think its worth it at all. In 5 years I had to call them once and that was because they sent a bad update out that deleted some necessary files.

    My take is this - the software is vary good - there are some other things that are good but vary overpriced. was it you that was looking for the handheld? I think they need to just sell the handheld software and get rid of the lease offer. the price is ridiculous.

    for $100 per month support I would expect 24/7 support with vary little hold time if any. not this will call you back when we can joke of support.

    That's my take. John

    We need to get a group of people together that use La3. chances are we could answer most any questions between us all.
     
  3. kappa915

    kappa915 LawnSite Member
    Posts: 48

    We have LA3 and Mapping and pay $390/quarter for technical support. I probably used around an hour also last year. I was not aware that if you dropped technical support that you didn't get updates.
     
  4. Rayholio

    Rayholio LawnSite Bronze Member
    Posts: 1,461

    John- They're trying to tell me that they want $250 for a one time patch purchase... AND FURTHERMORE that I will not be allowed to purchase just one update... example....

    If I stop updating today, and want a new update next year, then I HAVE to purchase EVERY update released in the mean time @ $250 ea.

    Can you verify that you have been paying for updates @ $100 each? and that you've not been asked to pay for backlogged updates?


    Kappa- do you have the less than 1000 customer version of LAIII + Mapping? If so, you're being charged more than me...
     
  5. trimmasters

    trimmasters LawnSite Senior Member
    Posts: 262

    Ray, that's ridiculous!

    I looked we payed $150 not $100, sorry. We NEVER had to pay for back updates. We have the unlimited customer and unlimited user version.
     
  6. Rayholio

    Rayholio LawnSite Bronze Member
    Posts: 1,461

    Crap dude.. How long ago was this??
     
  7. trimmasters

    trimmasters LawnSite Senior Member
    Posts: 262

    Last update I purchased was october 2007
     
  8. Rayholio

    Rayholio LawnSite Bronze Member
    Posts: 1,461

    Gawd!

    They must really hate me...
     
  9. trimmasters

    trimmasters LawnSite Senior Member
    Posts: 262

    I think there kinda like Trugreen. Ever one gets a different price and there's no pattern to it at all. that's the best i can figure
     
  10. Rayholio

    Rayholio LawnSite Bronze Member
    Posts: 1,461

    Nah.. tru-green actually trys to keep their customers happy.. Real Green doesn't seem to care...
     

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