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Discussion in 'Lawn Mowing' started by lawnranger44, Feb 15, 2002.
What do all you guys offer your customers if they refer you to a friend?
If they tell and friend, the friend calls us, we like the friend's property, and the friend is willing to play ball, then we give the person who knows the friend a week of service free.
I always send a thank you card. So few people actually use these anymore. I have been known if I was referred to for a large job, to send a dinner gift certificate for 2 to some nice restaurant.
i offer 10 percent discounts for good referals.later now
We use a form letter w/ fill-ins. It gets mailed to the referring party, thanking them for the new account and type of work we were referred for. It is a small personalized letter, and seems to go a long way. The client realizes you took some time to thank them. This also helps build a stronger relationship w/ your client.
i usually offer a free service wether its a free mowing or whateverm the more i get the more the referrer gets.
To the person who referred us to the new client... $25.00 gift certificate (we don't use Coupon's.... sounds like a discounted service), as well as a thank you card.
As 65Hoss said... so few people get Thank you cards anymore - it's almost a gift within it self.
A free cut.
I like the dinner gift certificate idea though.
We send a thank you card and a gift certificate.
I ussually give them 2 free movie passes, have for a couple of years