renewing customers

Discussion in 'Business Operations' started by millie86, Dec 30, 2012.

  1. millie86

    millie86 LawnSite Member
    Posts: 116

    I'm kind of new to this site. I have about 35 verbal accounts(residential).Mowing starts up here around the 3rd week in march. Just wondering what do you guys think when would be good to call customers and ask if they want me to mow again. any other suggestions would also be helpful. *also, last year was my first year on my own.
     
  2. exmark user

    exmark user LawnSite Senior Member
    Posts: 460

    Unless they told u to only now for the past season when grass starts growing I would just continue cutting unless told otherwise , that's what we do
     
  3. millie86

    millie86 LawnSite Member
    Posts: 116

    Thats understandable, but what if someone else comes up advertising and one of the customers gets them because they haven't heard from me. I picked up a couple like that.
     
  4. cpllawncare

    cpllawncare LawnSite Silver Member
    Posts: 2,659

    Send out a letter at the beginning of the year letting your custoemrs know you are still there, and welcome them to a new year and tell them when your season starts.Confim with them the price of the service for the new year as well.
     
  5. Duekster

    Duekster LawnSite Fanatic
    from DFW, TX
    Posts: 7,961

    Send them a "thinking of you" card on Feb 14
     
  6. millie86

    millie86 LawnSite Member
    Posts: 116

    thanks for the replies.so i guess i can put something in the letter telling them approximately when i will start and just tell them with any questions or concerns to call me? also. what about mid feb. sending them out?
     
  7. cpllawncare

    cpllawncare LawnSite Silver Member
    Posts: 2,659

    I had thought about maybe doing an evaluation letter, giving them a free landscaping evaluaton or maybe a free soil testing right before the season starts.
     
  8. millie86

    millie86 LawnSite Member
    Posts: 116

    That sounds like a pretty good idea.
     
  9. Kelly's Landscaping

    Kelly's Landscaping LawnSite Platinum Member
    Posts: 4,304

    While renewing accounts automatically sounds good, houses sell, people die, and people make other arrangements without telling you. So doing work for someone that is not going to pay you doesn't sit well with me. So every year we have to send out new contracts but you do get to review them as you do. And we raise prices where needed it allows you to ask yourself did I even make money on the account and do I even want that account back.
     
  10. ringahding

    ringahding LawnSite Senior Member
    Posts: 612

    Keep in contact with customers all year round.

    While you are doing "Nothing" in the off-season...continue to think of ways to grow your business while providing the same quality service you have been.

    Example: Think of ideas why your current customers should continue to use your service.
     

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