Renewing your accounts - timeframe

Discussion in 'Business Operations' started by GarPA, Aug 19, 2004.


When do you finalize your account renewals?

  1. Sept/Oct

    2 vote(s)
  2. Nov/Dec

    3 vote(s)
  3. Jan/Feb

    12 vote(s)
  4. March or later

    3 vote(s)
  1. GarPA

    GarPA LawnSite Silver Member
    from PA
    Posts: 2,585

    I'm considering finalizing my account renewals earlier this the end of September. In the past we tried to get them done by 1/31. Just curious what time frames some of you use for renewals.
  2. ProMo

    ProMo LawnSite Bronze Member
    Posts: 1,468

    mine are automatically renewed unles 45 day cancellation notice is given
  3. jpp

    jpp LawnSite Silver Member
    Posts: 2,128

    I work the same way as Promo. What I do is send out a letter to them the first week of March letting them know our up coming schedule and when we would be starting to come out to maintain the properties. This letter refreshes their brains on what they need to do as well.
  4. jajwrigh

    jajwrigh LawnSite Bronze Member
    Male, from Martinsville, IN
    Posts: 1,405

    Jan and Feb work well for me....spring is just around the corner and the customers have to get moving on the lawn care decisions.
  5. rodfather

    rodfather LawnSite Fanatic
    Posts: 9,501

    Mine are "evergreen". Any changes are made before gearing up in the spring.
  6. alpine692003

    alpine692003 LawnSite Bronze Member
    Posts: 1,502

    I've never made it to the renewal part, lol ...

    I dont have any written contracts, its all oral for me and it's been fine since day 1 ..
  7. Team Gopher

    Team Gopher LawnSite Platinum Member
    from -
    Posts: 4,041

    Hi GarPA,

    Here is a quote from this post.

    "I don't send new contracts to my customers every year. Each contract states that it is ongoing and good until cancelled. I do send a letter in the spring telling the customer of any new services we are offering, any changes, hope they had a nice winter, blah blah blah....and a reminder that they are still on our service list this year."
  8. GarPA

    GarPA LawnSite Silver Member
    from PA
    Posts: 2,585

    THanks Gopher...I think I like that approach...and Rod's "evergreen" approach as well. I dont see much value in sending all that paper out every year for signature when the only thing that is usally changing is the price for service.
  9. LwnmwrMan22

    LwnmwrMan22 LawnSite Platinum Member
    Posts: 4,372

    Your price changes every year??? ;) :D
  10. Lawn-Scapes

    Lawn-Scapes LawnSite Silver Member
    Posts: 2,810

    I usually send them out in January and expect them back in February. Invoice start March 1st.

    I don't think I could do the automatic renewal thing because I offer 3 different payment options and multiple services that they may or may not want from year to year.

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