i was thinking this the contract part in my eyes doesnt really effect residential properties accept one reason. My question is this for all your current customers do you send them a contract to sign or how does that work. I didnt do it last year i sent a letter stating if you wanna cancel then call me if not i will be there this date. What do you guys do ? I tried it 2 yrs ago and didnt get a big response so i was always chasing these contracts at the beginging of the year?