Sometimes, clients make me so angry that I want to take revenge. It's not sane, I know, but sometimes they complain or cancel with that attitude...it just ruins your day if you let it. And I'll be the first to admit, I've screamed at clients, yelled at them, told them to find another lawn guy and one I even to told "F***-you and don't you ever call me again." You know the type, the ones who talk down to you, insist on a better deal than everyone else...just regular PITA's that know exactly how to P*** you off. They can get you riled up, that's for sure. So anyway, another landscaper in my area, I have lunch with him every so often...he says if they make him too mad, he has, in the past, sprayed round-up on their lawn. Last spring, a lady called in to order our fert program. She had a bunch of dead areas in her lawn. I asked her if she had a lot of shade. No. Finally, I just told her "I didn't know, but it could have been vandalism. Did you have a lawn guy last year that you didn't pay or something? I'm just throwing out ideas." As it turns out, and I found this out long after this conversation, she lived right down the street from that landscaper I mentioned earlier and she was his former client. I'll betcha when I mentioned vandalism, something clicked in her head. So she made him mad. He took revenge. Now, she probably thinks very lowly of him. We're only human. And I suspect a lot of landscapers struggle with this issue. Obviously, I struggle with it as does my friend, who I now think did this. But I realize, he's my friend, and I don't look down on him for this. I've come very close to doing things like myself in the past lots of times, although I've never actually pulled the trigger. So, anyway, there's a whole list of clients and former clients that I'd enjoy shooting, or otherwise taking revenge. My problem, up until this morning, has been, if I take revenge, I run the risk of getting caught. What if it ended up in the paper (I have a pretty large business with a lot of brand-name recognition nowadays) and I could get thrown in jail for doing something stupid. So anyway, this morning, I came across THE PERFECT plan to screw someone over. And there'd be NO WAY to EVER get caught. But you know what the problem is with that? The poor guy who I'm getting my revenge with doesn't know I'm the one who did it! So, he'd have this bad thing happen in his life, but would it make me feel any better, knowing that he'll never know I'm the one responsible? I really don't think so. All in all, taking revenge without saying your the one who did it is pretty cowardly, isn't it? At the end of the day, I think our only option is to just deal with the clients who try to ruin your day as best you can. And be a better man for it.