It suddenly occurred to me that no one in this industry offers any kind of rewards incentive program for customers. Maybe their are some but I've never seen it. Credit card companies, retail stores, grocery stores etc. capitalize on this but never service industries. Why? It's ingenious. It keeps customers always coming back and even more importantly, spend more. I've been thinking lately of starting a 1-2% rewards program that's exclusive for full maintenance customers. I feel this could in turn attract more customers to take part in one of our maintenance packages. Not to mention the potential increase in loyalty, better yearly customer retention and overall spending of those customers.