Ridiculous customer

Discussion in 'Christmas Trees & Seasonal' started by addictedtolandscaping, Dec 9, 2011.

  1. addictedtolandscaping

    addictedtolandscaping LawnSite Senior Member
    from NY
    Posts: 569

    Has anyone had or currently have clients who just plain and simply refuse to sign a renewal but expect you to have 2 guys spend 2 days at their house installing their decor??

    I have a customer that is simply driving me nuts. The renewal was sent in September, multiple times via email as well as snail mail, again in October and once again in November.

    To this date as of 5 minutes ago, when are decorations getting installed?

    Once again, still no signed agreement, and now required by new insurance company due to electrical being specified for projects to issue coverage if God forbid an issue arose, accountant having to try to account for product used, - got taken severely last year for about 10k with nothing to produce for records of sale - did three projects on hand shake word of mouth agreement.

    Totally amazes me at how intensely difficult it appears to be for people that obviously have great jobs, so they must be educated, can not seem to comprehend simply signing a piece of paper and sending it back.

    God I can not wait for this year to be over!!!!!
     
  2. addictedtolandscaping

    addictedtolandscaping LawnSite Senior Member
    from NY
    Posts: 569

    It gets even better now. The renewal finally gets sent back, and they decide they are going to cross out the price I sent them and put the projected cost there - "as per last years estimate." ARE YOU KIDDING ME!?!?!?!?!?!?!?!?!?!

    There decorations are now located in their driveway, awaiting their installation by someone willing to pay them to put them up, not gonna be this guy.
     
  3. KrayzKajun

    KrayzKajun LawnSite Fanatic
    Posts: 10,742

    Lol. Another reason why we love this business ! Lol and most people think we are just the ignorant lawn guy
    Posted via Mobile Device
     
  4. addictedtolandscaping

    addictedtolandscaping LawnSite Senior Member
    from NY
    Posts: 569

    You ain't kidding there. That is a part of the reason I now only do referral and commercial landscape projects. Just totally blows my mind, still really super pissed off.
     
  5. newz7151

    newz7151 LawnSite Silver Member
    from Tejas
    Posts: 2,419

    wish you had taken a picture of this...
     
  6. addictedtolandscaping

    addictedtolandscaping LawnSite Senior Member
    from NY
    Posts: 569

    You know, I really thought about it, but just wanted to leave before I had to deal with one of them. I can get a bit hot tempered so God only knows what would have come out of my mouth, chances are it would have been really something that would have left someone speechless. I tend to be one of the guys that get straight to the point with no beating around the bush so to speak.
     
  7. David Gretzmier

    David Gretzmier LawnSite Gold Member
    Posts: 3,645

    not trying to be the bad guy here, but did you give them an estimate last year of what it would cost this year? in writing? is that where they got their number to write down and cross out yours? or did they just make up a number?
     
  8. TimNNJ

    TimNNJ LawnSite Senior Member
    Posts: 321

    I had that happen to me ...3mil house on the water..they had a simple set up..they had a very reasonable rate to install this year..and they were trying to knock it down 250...when I said I would be doing it for free by the time we are put it up/take down.."well can you do it for that?"..lol..and no we did not....
     
  9. Patriot Services

    Patriot Services LawnSite Fanatic
    Posts: 12,708

    This is why I never got into the decoration side. Too many people want to be Clark Griswold for free. Ladder and roof work cost. I've had customers ask to borrow my ladders to put their decorations up. Mmm....no. "Well as long as your here could you just put up a couple strings of icicles, it'll only take a few minutes?" Mmmmm.....hell no!:usflag:
     
  10. addictedtolandscaping

    addictedtolandscaping LawnSite Senior Member
    from NY
    Posts: 569

    No what I gave them Dave was the cost of the lights without the tree they wanted me to do. We ended up doing the tree last year and agreed that the cost of the lights, leads etc would be carried over to this year - go figure 800k house with the little girl in the window watching me with tears coming down her face because Mommy said they couldn't afford it this year.

    The price for this year was 900 and change, they felt it should be done for 500 and change. 2 guys 2 days and all ladder on the house.
     

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