My working hours are 7:30 to 5:30, Monday through Friday. This scheduled time is for everything except office work, which I might pick up on weekends if I get busy. Today, I got a call from a potential new customer who goes to work at 7:00 and gets home at 6:30, M-F, and wanted to know if I could come give her a quote on lawn care around her schedule. She keeps her back gate locked and wanted to be their to unlock it. My wife took the call and told her we'd get back to her. When I arrived home (from grocery shopping, it's Saturday for chrissakes!) I told my wife to return the call and let her know I'd be there between 9 AM and 10 AM on Tuesday morning, so just leave the gate unlocked. The lawn is on my Tuesday route so I'll be there at that time. My wife got a message machine and so left the message. It got me thinking afterward, though, about what others do in this predicament. Do you juggle your schedule to meet a quote, or go before or after business hours at each call? It's Saturday, and it's warm out, so I'm going around in shorts, a tank top, and sandals. I'm going that way later today so I thought about letting her know I could swing by real quick and take measurements, but she'll have to pardon my attire. It is my day off, after all. My thinking is nobody knows my schedule like I know my schedule. If you want a quote I'm always happy to give one free, but I'll let you know when I'm coming by. You don't have to be there, because I know what I'm looking at, but you're certainly welcome to be there if you'd like to meet me and discuss any unusual specifics. If a locked gate is a problem for me giving a quote, then it'll later be a problem with my cutting schedule, right? At any rate, I'm pretty hard-nosed about this sort of thing. New customers are welcome, and about 20 are necessary at this time, but I can't take 'em if I can't work 'em into my schedule. Am I right?