see what happens when you're nice

Discussion in 'Lawn Mowing' started by bobbygedd, Oct 12, 2005.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    yup, i goofed, how did i goof? i tried to be NICE and i tried to be REASONABLE. alot of my clients are on a flat monthly fee payment plan. they pay the same, rain or shine, 2 cuts or 4 cuts. well, this year was so bad with the drought, i actually mowed only every 3 weeks in late july/aug/sept. and, since i missed so many visits, i deducted some off of the bills. DUMB DUMB DUMB DUMB. the most recent billing that went out, had no discounts, i'm anticipating heavy growth, and a mess to clean up. now, when they recieved thier last billing, i'm getting complaints, "WHY are you not deducting the weeks you missed? " yup, i just set a precident by trying to be nice, i shot off my own foot. my reply will be simply that, you want missed services discounted, then you'll pay $30 for each pass of the mower. next week if it needs tripple cut, cus of 12" of rain we had, it will be $90, plus a fee for every scrap of leaves that we pick up too. i created a mess, by trying to be fair. never again
     
  2. Appalachian landscape

    Appalachian landscape LawnSite Senior Member
    Posts: 453

    you should have seen that coming. human nature. when you give an estimate do you say "$30 per cut" or "$120 per month to maintain the property"?
     
  3. rodfather

    rodfather LawnSite Fanatic
    Posts: 9,501

    Live and learn bobby...I see your dilema.
     
  4. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    i do a contract, with the fees broken down (ex/: 30 cuts @$30 =$900. fert program @$350, fcu@$400, etc) then i add it, and divide into 10 equal payments. NOW, in spite of this, the contract clearly states, " we are not responsible for missed cuts due to acts of god. acts of god are defined as- heat/drought conditions, rain, or anything that we have no control over. missed cuts will be strictly at our discretion, and refunds may, or may not be issued, at our discretion." i think this pretty much covers everything
     
  5. iawegian

    iawegian LawnSite Member
    Posts: 1

    My wife works in Chiropractory, and they do something similar. Set up the contract stating how the total ANNUAL fee is set up, based on # of visits x $ / Visit = total, propose discount of 10 - 15% if paid up front in total, 7 - 10% if paid monthly (auto-transfer), or 5% deduct if agree to monthly. THEN divide by 12 (if monthly) AND that there is NO deduct for missed visits.

    They also state clearly that a change in circumstance/treatment due to injury results in change in plan and renogotiation.

    Expectation Management.

    Keep cutting!
     
  6. gorknoids

    gorknoids LawnSite Senior Member
    Posts: 316

    This is the same reason why I didn't incorporate a gasoline surcharge.
     
  7. befnme

    befnme LawnSite Bronze Member
    Posts: 1,413

    you know what they say " give 'em an inch and they will take a mile ".
     
  8. Brianslawn

    Brianslawn LawnSite Silver Member
    Posts: 2,004

    bobby gedd wouldnt approve of that generosity, bobby....:nono: :nono: :nono: :nono: :nono: :nono:
     
  9. Jpocket

    Jpocket LawnSite Silver Member
    Posts: 2,278

    What are you gonna do you can't please everyone. People will try to squeeze every little bit out of ya if you let them
     
  10. lawnwizards

    lawnwizards LawnSite Silver Member
    Posts: 2,434

    not to sound like some smart azz but it seems that you have a crush on bobbygedd? you are always talking about him anytime you post and you follow his threads and reply to everyone. so, do you?
     

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