It got me thinking. When my parents sent out for some legal forms they said that they had to include a self addressed envelope to receive the papers. What i was thinking with the PITA Customers who don't pay is: Enclose a self addressed envelope so it makes it easier for them to pay. I would think its more of a mental thing. You have the envelope ready, all you have to do it write out the check and throw it in the mail. One less step for them to do. Any ideas?