Service Autopilot vs. Hindsite Software

Discussion in 'Business Operations' started by SummitLawns, Mar 11, 2014.

  1. SummitLawns

    SummitLawns LawnSite Member
    Posts: 23

    Does anyone have any experience with one over the other? We are bursting at the seams in growth. Myself and my staff severely need help staying organized and on top of leads, billing, job costing, etc. I want to optimize our routes and scheduling as well.

    When you chose a software for your company:

    - What has your experience been learning the software you chose?
    - How long did it take to integrate into everyday use?
    - Do you still use QuickBooks for your financial records?
    - Has it helped resolved the issues that you originally were looking for?
    - Did it fix issues that you didn't even consider?
    - Did it replace using route sheets for each crew, and is there a way for each crew to see specific directions for each property from their mobile device?


    Service Autopilot is tremendously less expensive, and it also claims to resolve and have solutions for all the concerns that I would like to address. However, I would like to hear any experience people have with either software before I make a decision.

    Thanks
     
  2. cbservicesllc

    cbservicesllc LawnSite Member
    Posts: 109

    I use SAP... it makes some things pretty slick for scheduling and billing. I am disappointed with their customer service and missed deadlines for new features. For example, I set up hourly equipment for snow removal in their system only to find out that feature won't work until the new dedicated mobile app is put out (which was supposed to be out over a year ago).

    Another thing they claimed was being able to see where all your crews are at in real time. Yes and no... having the guys use their phone or tablet works great and it tracks time pretty well; so I can see when they're on a job or driving, but I can't see on a map where they are at...

    I am looking at Hindsite currently and a couple other providers...
     
  3. SummitLawns

    SummitLawns LawnSite Member
    Posts: 23

    So you can't see where they are at on a map in real time but you can see when they clock in and out of each job as it occurs, correct?

    Also, what is the dedicated mobile app you were referring to?

    They always talk about how they update so frequently, so I can't tell what they currently provide and what they plan to have available as an update in the future. Because I get that they have big plans for what this will be capable of doing but I want to know what it can do right now today.
    Posted via Mobile Device
     
  4. TPendagast

    TPendagast LawnSite Fanatic
    Male
    Posts: 7,525

    look into CLIP (web based cloud software Clipitc is free for 100 customers or less)

    Ive never seen Hindsite. SAP, In my opinion is a good idea that hasn't executedÂ… maybe they bit off more than they could chew?
     
  5. SummitLawns

    SummitLawns LawnSite Member
    Posts: 23

    I think I looked at CLIP a year or so back and their interface was just not up to par from what I remember.
    Posted via Mobile Device
     
  6. cbservicesllc

    cbservicesllc LawnSite Member
    Posts: 109

    No, you cannot see on a map where the crew is. The dispatch board lists icons for the jobs as scheduled, in progress, complete, or skipped; so from there you can infer to where the crew is at. Using it as a mobile office from a tablet is a little clumsy to view your dispatch board though.

    They are rolling out a dedicated mobile app someday :rolleyes: that should add some capability and hold your routes and data if you lose signal until you regain signal.

    They do update frequently, but mostly for bug repairs and enhancements. A lot of the things you see as coming soon have been promised since I started with them over a year ago...

    I would call that a fair and accurate statement
     
  7. SummitLawns

    SummitLawns LawnSite Member
    Posts: 23

    Fair enough. Thanks for your opinion and experience so far. What do you think about its Customer Relationship Management? If a crew member sees a problem out in the lawn, is it easily recordable and easy to access in the future?

    And do you use their customer portal for online bill pay?
    Posted via Mobile Device
     
  8. rudisfarm

    rudisfarm LawnSite Member
    Posts: 11

    We use SAP, mostly happy with it. They do frequent updates. Sometimes changing things over which means you need to adjust to their changes as they go.

    Mobile interface is limited compared to desktop version. But if something in the field happens or you get a call you can quickly enter into system and then follow up. Point is, you still have to take the time to enter it which can be the number one challenge sometimes.

    SAP creates a new full time position within your operation if you want to utilize its full capability. It is super complex. I like their vision to provide a fully fledged system for almost all your business needs.

    Their customer support started to slip lately. Yes, all in all they've probably chewed off a bit too much. But as a growing business come more challenges. What counts is they are putting efforts in to make the system better and working towards their advertised claims.

    We have the client portal included and it works great. Saves you tons of time.
     
  9. zimmatic

    zimmatic LawnSite Senior Member
    Posts: 409

    We use hindsite. I have made several comments on it. IMO the customer service is pretty good. I would go with hindsite. We will be using the verizon tablets this year so work order reporting in the office is instant and will allow the system to automatically send out emails for start, stop, reminders etc to clients about the work orders. There is alot of other items to discuss, I would talk to HS and look into the constant contact module for HS. We are using it for e-newsletters now but ramp up fully to use it when we start in the spring.
    I used clip and qxpress, but I dumped them mainly for support reasons. HS is a local company here and the support is good.
     
  10. cbservicesllc

    cbservicesllc LawnSite Member
    Posts: 109

    Good to hear from another local guy... this is why I might go with them... Worst case scenario I could drive over to St. Paul!

    Can the system do the emails for start, stop, and reminders without the constant contact; or is that required?

    How long have you been using Hindsite?
     

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