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Service Autopilot

Discussion in 'Business Operations' started by BLC1, Sep 25, 2012.

  1. maelawncare

    maelawncare LawnSite Senior Member
    Posts: 418

    Glad I dont do any hourly work then. Haven't ran into that issue.
     
  2. h20seeder

    h20seeder LawnSite Member
    from Maine
    Posts: 33

    Same thing happened to me the other day. Had to send it to every email address the guy had. Thankfully he dealt with it but i sure felt a bit unprofessional.
     
  3. seabee24

    seabee24 LawnSite Senior Member
    Posts: 619

    This may also effect their time cards feature, and if you do any type of profit or production tacking for hourly, fixed or unit cost
     
  4. dnc19694339

    dnc19694339 LawnSite Member
    Posts: 208

    Yup, right now my dashboard says i sent 18 quotes out and 18 delivered but only 8 of them say "opened".

    I called and asked them about this and they say oh we havent had anyone else with the same problems. Im to the point where I dont trust it sending out the estimates anymore. Im in pretty deep to stop using it for estimates now.

    And yes, I also felt unprofessional when I verified there email address and resent the estimate to them two more times and they still were not getting them.

    I ended up having to save a pdf of the estimate and send it through my gmail account to get it to go through. I am wondering if this problem stems from the fact that all our emails are being sent by SAP but with our address on them. My avast virus protection keeps saying that SAP is an unsafe fishing site??? I love what it does but I am losing confidence daily.
     
  5. maelawncare

    maelawncare LawnSite Senior Member
    Posts: 418

    Try sending one to yourself then. See if you get it.
     
  6. dnc19694339

    dnc19694339 LawnSite Member
    Posts: 208

    Yes, I got it and opened it. It shows on the dashboard. I dont know why the emails are not getting to my customers. everybody and there mother has email on there smartphones now and get email almost immediately.


    UGHHHHH
     
  7. avernon0112

    avernon0112 LawnSite Member
    Posts: 124

    It could be going in the junk email folder?
     
  8. dnc19694339

    dnc19694339 LawnSite Member
    Posts: 208

    they all said they checked spam folders
     
  9. kppurn

    kppurn LawnSite Senior Member
    Posts: 426

    I'm having issues using the to do's and calls when using the mobile. I can create a lead and then a to do, such as an estimate for the person. After setting everything up, when I access the to do's later only part of the info shows up.

    I just set up an estimate to do for a lead and when I went to the to do's, all that showed was what I wrote in the notes or comments section...no lead name, address, etc.

    For $125/month, I wish this software worked. Gotta be a tad embarrassing for them considering all the glitches I hear about and experience myself.
    Posted via Mobile Device
     
  10. mowing4cash

    mowing4cash LawnSite Member
    from us
    Posts: 188

    All opened emails will not show up on the dashboard. If your client doesnt have images defaulted to show when they open emails then you will not know if they opened it. I think thats how it works.
     

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